PongRabbit Studio · 彭兔子工作室

Refund Policy

How refunds work for digital pattern PDFs sold through Paddle.

Merchant of Record

Payments for products on this site are processed by Paddle as the Merchant of Record. Paddle’s Refund Policy applies to your purchase and determines when you may withdraw a transaction and/or receive a refund. Please read it here: https://www.paddle.com/legal/refund-policy.

If anything on this page is inconsistent with Paddle’s policy, Paddle’s Refund Policy prevails. We do not add refund restrictions beyond what Paddle applies as Merchant of Record.

Refund periods (summary)

The following time limits are a plain-language summary of Paddle’s policy as of our last review; the linked Paddle policy is authoritative.

Refund requests must be made within the applicable period described in Paddle’s Refund Policy for your location and product type.

Digital products

Our product is a custom-generated digital PDF. Eligibility, timing, and processing of refunds follow Paddle’s Refund Policy and applicable law.

How to request a refund

To withdraw, cancel, and/or request a refund, use Paddle’s channels (for example, the links in your receipt email, your billing page, or paddle.net — see Paddle’s policy for current options).

For technical delivery issues (for example, you paid but cannot access the download), you may also email us at aiyahetun@gmail.com with your Paddle order/receipt reference so we can help resolve fulfillment. If the issue cannot be resolved, Paddle’s support process in the linked policy applies.

← Back to home